Refund policy

POLICY

At Pawdrix we want you to be 100% happy with your purchase.

Returns accepted within 30 days of delivery

We cover:

  • ✅ Damaged items
  • ✅ Defective items
  • ✅ Wrong item received

How to return:

  1. Email us with your order number
  2. Send a photo of the item
  3. We will send a replacement or full refund — your choice

Refunds processed within 3-5 business days

We do not cover:

  • ❌ Return shipping costs for buyer's remorse
  • ❌ Items returned after 30 days