Frequently Asked Questions

Frequently Asked Questions

How long does shipping take?
Orders are processed within 1–3 business days, and standard delivery takes 10–14 business days. During peak seasons, delivery may take slightly longer. You’ll receive a tracking number via email once your order ships.

Where do you ship?
We currently ship to the United States, with free shipping on every order.

How do I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can also use our Track My Order page at any time.

What if my package is missing?
If your tracking shows delivered but you haven’t received your package, first check around your property and with neighbors. If it’s still missing, contact us at Pawdrix.co@gmail.com within 7 days of the delivery date, and we’ll investigate and make it right — whether that’s a replacement or a full refund.

What if my item arrives damaged or defective?
Contact us within 48 hours with a photo and your order number. We’ll work quickly to resolve it — either a replacement shipment or a full refund.

Can I return my order?
Yes. We accept returns within 30 days of delivery as long as the item is unused and in its original condition. Contact us first before sending anything back.

Are your products safe for pets?
Absolutely. We only carry products that are pet-friendly and tested for safety. Your pet’s wellbeing is our top priority.